Returns

Returns

Please contact us within 14 days of receiving your order, sooner if possible and just let us know the reason why you would like to return it. 

We offer a 30-day returns policy. Which means that you have a total of 30 days to return your order back to us (including the 14 days to let us know about it).

If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Please note that personalised art and other personalised products are non-returnable and non-refundable.

In the unlikely event an item contains an error or sustains damage during delivery, we will happily replace it and cover postage costs for you to return the original. If the item is damaged please send us a photo of the damage and the original packaging to thestudio@witandwisdom.uk.com 

Please be aware however, if your return is simply sue to a change of heart or mind, and the product is not faulty then we will cover the original postage cost to you, but not the return postage costs. As such you will be responsible for the return postage costs.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If a refund is approved, then your refund will be processed, and a credit will automatically be applied to your original card/payment method, within a reasonable number of days. Please be aware that it may take a little while for the banking system to process it.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at thestudio@witandwisdom.uk.com and send your item to: Wit & Wisdom, 32 Headlands Drive, Whitehaven, Cumbria. CA28 6SR

Please contact us by email at thestudio@witandwisdom.uk.com for help regarding a return, exchange or refund.

To see our full Returns Policy, please click here.

 

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